If you happen to check in late or miss a check-in for your run, don’t fret. After 30 minutes, our super-smart system will swoop in and will update your schedule. Just so you know, any scheduled runs coming up within 24 hours of the missed one will be taken out of your schedule (you can view this by checking in the My Schedule section of the app). You will still be able to pick up open runs within the scheduling section of your 10bis courier app.
Why have my delivery runs disappeared?
Our Courier Support team is always on top of things. Whenever a document expires, they get a notification. This process ensures that you maintain access to the network. Unfortunately, runs that are removed cannot be reinstated, but our team is here to support you every step of the way.
Feeling up for some more action? You’re in control. Head to the Courier App anytime to scout out those open runs and if you can’t see any available, no worries. Just switch your status from “Offline” to “Available” and you’ll be back in the game.
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