Age restricted items

You may be offered the chance to deliver age-restricted items, such as alcohol. For age restricted items we have a legal obligation to ensure these items are delivered correctly and safely. When delivering these items, it’s important you must always verify the customers’ age. 

Is the customer of age? 

It’s against the law to hand over age-restricted items to anyone underage. Check the customer’s photo ID before you make the handoff. You will also need to enter the customer’s date of birth into the app. You’ll have two attempts to enter it correctly. If you’re unsuccessful on the second try, you’ll need to contact support to process a return of the age-restricted items. Ensure the ID presented matches the customer who placed the order, as third-party IDs without a photo are not accepted.

Choice is Yours

The ball’s in your court. You get to decide if you want to take orders that include age-restricted items. But if you do, you’ve got to deliver according to the law. If at any point you change your mind, you can always reach out to Support using the chat option and we’ll unassign you from those orders. 

Delivering the Goods:

Alright, so you’re all set to deliver age-restricted items. When you accept an offer, follow the steps in the app as usual. Make sure those special items are tucked away safely in your thermal bags during pickup. When you arrive at the customer’s address, always stick to the legal requirements.

Legal Requirements: 

• Alcohol may only be delivered to customers who are over the age of 18 years. If you have any concerns about whether the customer is already 18 years old when delivering alcohol, politely ask to see their ID.

• If the customer is under the age of 18, politely point out that alcohol may only be served to customers over the age of 18, keep the goods and contact the dispatcher. Follow the instructions of the dispatcher and return the goods to the restaurant.

• By law, you must return undelivered alcohol to the vendor immediately.

• When picking up an alcohol order, the store/restaurant will require your government-issued photo ID and/or Alcohol Certification.

• You are legally required to check the customer’s government-issued photo ID. The name on the customer’s ID must match the name on the order. Photocopies or digital copies of the ID are not acceptable proof of ID. 

• Alcohol orders can only be delivered to residential addresses, and can never be released to customers at schools, prisons, remand centres, or businesses that also sell alcohol.