Emergency and safety

Your safety is always our top priority.  If you ever find yourself in a tough spot, we’re here to support you every step of the way. 

How can I get help when online?

Need a helping hand while you’re out and about with live orders? We’ve got just the thing for you. Open your trusty 10bis Courier App and dive into the chat function. Our team is right there, day and night, ready to assist you with any live order queries.

When you’re taking a break from the hustle, whether it’s to grab a snack or catch some rest, and you’ve got any contract related questions, we’re still here to lend a hand. 

For those moments when you’re offline but still curious about your earnings or even tackling some app glitches, we’ve got the non-live chat function right in your app. Just tap the question mark (?) and then ‘need more help’ and we’ll get back to you ASAP.

Emergency Situations

If things feel unsafe or you suspect a law has been broken, please don’t hesitate. Reach out to your local authorities right away. If needed you can call international emergency services by dialing 100.

Non-Emergency Scenarios

Got a concern about health and safety? We’re all here for you. You can easily let us know by contacting us through our new courier support form or using the  offline chat feature in the Courier App via message centre..

You’re not alone on your courier journey. We’re here to back you up every step of the way, whether you’re delivering live orders or taking a well-deserved break.